Is leading by fear a viable strategy?
I have given this topic a lot of thought. In the process of writing this blog, my opinion on the topic has been challenged. Is leading by fear a viable strategy in business? I have read that it depends, and in some situations it can be acceptable. I don’t agree. While leading by fear will… Read more
Everyone At Your Company Is In Customer Service
Customer Service lives in a specific department at many companies but the truth is that we are all in customer service in one way or another. Whether you have a customer-facing role or not, we are all connected to our customers. Do not fall into a trap that you can behave differently because you are… Read more
What Your Customers Are Really Trying To Tell You
Every email you receive from your customers is a gift and it should be treated as such. They don’t have to contact you. The fact that they are taking time out of their day (time that they will never get back) to tell you how your product can be better is a gift in itself.… Read more
Active Listening, The Most Underrated Skill
Rarely will you ever see “Active Listening” as a requirement on a job post. It is assumed that you will listen as we all do. The challenge is that most people listen with the sole intent to reply. So what is the difference? In simple terms, Active Listening is listening with the intent to understand… Read more
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