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Is leading by fear a viable strategy?
I have given this topic a lot of thought. In the process of writing this blog, my opinion on the topic has been challenged. Is leading by fear a viable strategy in business? I have read that it depends, and in some situations it can be acceptable. I don’t agree. While leading by fear will… Read more
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Everyone At Your Company Is In Customer Service
Customer Service lives in a specific department at many companies but the truth is that we are all in customer service in one way or another. Whether you have a customer-facing role or not, we are all connected to our customers. Do not fall into a trap that you can behave differently because you are… Read more
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Video Call Body Language
Seven months ago, most of us were thrust into a new way of conducting business. With new methods of conducting business comes many opportunities. We have all seen the Zoom video call bloopers online where someone thinks their camera is off, but it isn’t. Perhaps a child roams into the picture, and a bevy of… Read more
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What Your Customers Are Really Trying To Tell You
Every email you receive from your customers is a gift and it should be treated as such. They don’t have to contact you. The fact that they are taking time out of their day (time that they will never get back) to tell you how your product can be better is a gift in itself.… Read more
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Active Listening, The Most Underrated Skill
Rarely will you ever see “Active Listening” as a requirement on a job post. It is assumed that you will listen as we all do. The challenge is that most people listen with the sole intent to reply. So what is the difference? In simple terms, Active Listening is listening with the intent to understand… Read more
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Mark Dorsey 