Every email you receive from your customers is a gift and it should be treated as such. They don’t have to contact you. The fact that they are taking time out of their day (time that they will never get back) to tell you how your product can be better is a gift in itself.… Read more
Rarely will you ever see “Active Listening” as a requirement on a job post. It is assumed that you will listen as we all do. The challenge is that most people listen with the sole intent to reply. So what is the difference? In simple terms, Active Listening is listening with the intent to understand… Read more
Finding negativity in your everyday life is easy to do. One does not have to look far. We all have friends and acquaintances who offer the negativity “gift” on a daily basis. What you do with this gift is what counts. You can choose to accept the gift and re-gift it to others in the same wrapping… Read more
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