Entrepreneurial Musings

  • Everyone At Your Company Is In Customer Service

    December 3, 2020 by

    Customer Service lives in a specific department at many companies but the truth is that we are all in customer service in one way or another. Whether you have a customer-facing role or not, we are all connected to our customers. Do not fall into a trap that you can behave differently because you are… Read more

  • Video Call Body Language

    September 28, 2020 by

    Seven months ago, most of us were thrust into a new way of conducting business. With new methods of conducting business comes many opportunities. We have all seen the Zoom video call bloopers online where someone thinks their camera is off, but it isn’t. Perhaps a child roams into the picture, and a bevy of… Read more

  • What Your Customers Are Really Trying To Tell You

    January 14, 2020 by

    Every email you receive from your customers is a gift and it should be treated as such. They don’t have to contact you. The fact that they are taking time out of their day (time that they will never get back) to tell you how your product can be better is a gift in itself.… Read more

  • Active Listening, The Most Underrated Skill

    October 23, 2019 by

    Rarely will you ever see “Active Listening” as a requirement on a job post. It is assumed that you will listen as we all do. The challenge is that most people listen with the sole intent to reply. So what is the difference? In simple terms, Active Listening is listening with the intent to understand… Read more

  • Using Negativity To Empower You

    October 18, 2019 by

    Finding negativity in your everyday life is easy to do.  One does not have to look far.  We all have friends and acquaintances who offer the negativity “gift” on a daily basis. What you do with this gift is what counts.  You can choose to accept the gift and re-gift it to others in the same wrapping… Read more

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